Ways to pay
Method | How it works |
Visa / Mastercard | Standard card payment at checkout, processed over an encrypted connection |
PayPal | Pay with your PayPal balance, linked bank account or card. You are covered by PayPal's Buyer Protection |
Afterpay | Pay in four instalments. Afterpay handles approval, and their terms apply |
All prices are in Australian dollars (AUD) and include GST where it applies. The price you see at checkout is the price you pay.
Paying with Afterpay
Afterpay lets you split your order into four equal instalments, with the first taken at checkout. There is no interest .
Afterpay runs its own approval check, so eligibility is decided by them rather than by us — you will know before your order is confirmed. If you have a question about a payment plan, a late fee or a change to your instalments, Afterpay's support team handles those directly through your Afterpay account.
How we keep your details safe
The site runs over SSL
Everything you send us — including your address and your order — travels over an encrypted (HTTPS) connection.
Your card details never reach our servers
Card payments are captured and stored by our payment providers, who are PCI-DSS compliant. We receive confirmation that a payment succeeded and the last few digits for reconciliation. We do not receive, and cannot store, your full card number or your CVV.
Passwords are hashed
If you create an account, your password is stored in a form that cannot be read back.
Access is limited
Only staff who need customer data to do their job can see it.
Refunds
Refunds go back to the method you paid with. We cannot send a refund to a different card or account, because that is one of the controls that protects you from fraud.
Once we approve a refund, allow 【3–5】 business days for it to reach your account. Card issuers vary, and some take longer to post it. Afterpay refunds are processed through Afterpay and follow their timeframes.
If an item is faulty or not as described, we also cover return postage — see our returns information.
Pricing, GST and currency
- All prices are in AUD and include GST where it applies
- The total shown at checkout is the final amount — we do not add handling or payment surcharges afterwards
- We do not charge a surcharge for using a particular card
- International cards may attract a currency conversion fee from your own bank, which sits outside our control
If a payment fails
A declined payment usually means the bank has flagged the transaction, the billing details do not match exactly, or the card limit is short. Try again with the details exactly as they appear on your statement, or use a different method.
If your card is charged but you do not receive an order confirmation:
- Check your spam folder for the confirmation email.
- Check your order history if you have an account.
- If nothing shows and your card was debited, contact us with the date, amount and the last four digits of the card. Authorisation holds from a failed attempt typically drop off within 【5】 business days, but we will chase it with you either way.
Invoices and receipts
An order confirmation is emailed as soon as your order is placed, and a tax invoice is issued once payment clears. 【Tax invoices are available from your order history, or from us on request.】
If you need an invoice with particular details, such as a business name and ABN, contact us before ordering and we will set it up.
Fraud and chargebacks
We monitor orders for signs of card fraud, and we may hold or cancel an order we cannot verify. If we cancel for that reason, we refund in full.
Please do not attempt to dispute a payment without contacting us first. A chargeback takes longer to resolve than a message to us, and we can almost always fix the underlying problem straight away.