How we ship
We keep delivery simple. Orders leave our warehouse within 2 business days of payment clearing, every parcel is tracked, and delivery is free once your order passes $59 AUD.
If something does not go to plan — a delay, a missing parcel, a damaged box — contact us and we will sort it out rather than pointing you at the carrier.
Shipping costs
| Order value | Shipping |
|---|---|
| $59 AUD and over | Free |
| Under $59 AUD |
Prices and shipping are shown in Australian dollars (AUD) and include GST where it applies. The exact shipping cost appears at checkout before you pay — there is no charge added after the fact.
About heavy or bulky items. Playpens, catios and large beds can attract a higher shipping cost than small items, which is reflected at checkout.
Dispatch times
| When you order | When it ships |
|---|---|
| Before 【2:00pm AEST】 on a business day | Same business day |
| After that, or on a weekend or public holiday | Next business day |
| During a sale or a public holiday period | Within 【3】 business days |
You will get an email with a tracking link as soon as your parcel is scanned by the carrier. If you have not received tracking within 3 business days, check your spam folder before contacting us — the email occasionally lands there.
Delivery times
Delivery estimates below are from dispatch, not from the moment you place the order.
| Destination | Estimated delivery |
|---|---|
| Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth) | 【3–7】 business days |
| Regional centres | 【5–10】 business days |
| Remote and rural postcodes | 【7–14】 business days |
These are estimates, not guarantees. Weather, carrier backlogs and public holidays can push them out. Under the Australian Consumer Law, if we cannot deliver within a reasonable time you may cancel the order and receive a full refund.
Tracking your order
Every parcel ships with tracking, and the link arrives by email. Tracking can take up to 24 hours to show its first scan after dispatch — an empty tracking page on day one is normal.
If you have an account, you can also see order status under your order history.
If something goes wrong
The tracking says delivered but nothing has arrived
Check around your property, with neighbours, and confirm the delivery address on your order. If it is still missing, contact us within 【7】 days. We will open a case with the carrier, and where the carrier confirms the parcel was lost we will replace it or refund you.
The parcel arrived damaged
Take a photo of the box and the item before you unpack it any further, and send it to us. Do not fit or use a damaged harness, collar or carrier. We will replace it, and we cover return postage on faulty or damaged goods.
The item is not right
See our returns information for change-of-mind returns and your rights under the Australian Consumer Law.
I entered the wrong address
Contact us immediately. Before dispatch we can usually correct it. Once a parcel is with the carrier we cannot redirect it, so speed matters.
Do you deliver outside Australia?
No — we currently deliver within Australia only. If you are outside Australia and interested in a particular product, get in touch and we will let you know if it becomes possible.】
Frequently asked about delivery
How much is shipping?
Free on orders over $59 AUD. Below that, the cost is calculated at checkout based on the weight and destination, and you see the exact amount before you pay.
How long until my order arrives?
We dispatch within 2 business days of payment clearing, then delivery is typically 【3–7】 business days for metro areas and 【5–10】 for regional addresses. You will have a tracking link as soon as the parcel is scanned.
Can I track my parcel?
Yes. Every order ships with tracking and the link arrives by email. Allow up to 24 hours after dispatch for the first scan to appear.
Do you ship Australia-wide?
Yes — every state and territory, including regional and remote postcodes, from our warehouse in Australia.
Can I pick my order up instead?
We do not offer pickup — all orders are delivered.
What if I am not home for delivery?
The carrier will follow their own standard practice for your address, which may mean leaving the parcel in a safe place or leaving a card. If you would prefer the parcel left without a signature, you can usually nominate that with the carrier once you have the tracking link.